TERMS & CONDITIONS
Rocco’s Pizza UK LTD, The Hour House, 32 High Street, Rickmansworth, England, WD3 1ER. Company number 03634007.
Head Office: 965 Weston Road, Slough, Berkshire, SL1 4HR.
Any information provided to Rocco’s Pizza shall not be passed onto any third party for any purpose. Credit/Debit card transactions are processed externally and no sensitive data is saved or kept by Rocco’s. Any such information is transmitted to and from Rocco’s in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation.
By placing your order with Rocco’s Pizza UK LTD, you are in turn accepting all stated T&C’s
Delivery Times
Our goal is to provide the best pizza delivery service in the market. Unfortunately things don’t always go to plan and factors, such as, weather and traffic conditions occasionally prevent us from achieving this. We normally aim to deliver your food within 45 minutes from when you order has been accepted.
Refund Policy
In the event of Rocco’s needing to issue a refund we will endeavour to credit your account within 7 – 10 working days.
Cancellation Policy
You have the right to cancel an order at any time up until either: In the case of any advance order (which is/are order(s) placed more than 1 day before a requested delivery date), up to 1 day before the order is due to be delivered; or In the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and before the order becomes a Bad Order. A Rocco’s Franchisee will classify a bad order as any order in which is cancelled after food has been used to start preparing the order (a “Bad Order”). Customers can cancel an order by telephoning the relevant Store to cancel the order. An order may be subsequently cancelled by a Rocco’s Franchisee in his/her/its sole discretion after you have been presented with the Confirmation Screen. Rocco’s and the Rocco’s Franchisees reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will not be charged for cancelled orders made in accordance with these cancellation provisions. Any payment made prior to an order being cancelled by Rocco’s or a Rocco’s Franchisee will usually be reimbursed using the same method originally used by you to pay for your purchase. Any order cancelled after the point in which the order becomes a Bad Order will be charged to the customer and no refund will be due to the customer. The Rocco’s Franchisee in its sole discretion will determine whether an order is a Bad Order or not. By placing your order, you are in acceptance of all the terms and conditions stated above. Many Thanks for you custom.
Privacy Policy of roccospizza.com
This Application collects some Personal Data from its Users.
Data Controller and Owner
Rocco’s Pizza Ltd: The Hour House, 32 High Street, Rickmansworth, England, WD3 1ER. Company number: 03634007.
Head Office: 965 Weston Road, Slough, Berkshire, SL1 4HR.
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie and Usage Data. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services. The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.
Mode and place of processing the Data
Methods of processing:
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
Place:
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
Retention time:
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
The use of the collected Data:
The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Analytics.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Analytics
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage Data.
Place of processing : USA – Privacy Policy – Opt Out
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
System Logs and Maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Information about this privacy policy
The Data Controller is responsible for this privacy policy.
Definitions and legal references
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Usage Data
Information collected automatically from this Application (or third party services employed in this Application ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
User
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.
Data Subject
The legal or natural person to whom the Personal Data refers to.
Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The hardware or software tool by which the Personal Data of the User is collected.
Cookies
Small piece of data stored in the User’s device.
Legal information
Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
This privacy policy relates solely to this Application.
Contact us for any queries info@roccospizza.co.uk